Returns and Exchanges


  1. How do I do a return?
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Simply contact our Customer Happiness team for a prepaid shipping label (the cost of your return is on us!) via email at help@pureformulas.com, Live Chat, or by calling 1-800-383-6008. Please make sure you reference your order number.

or

1. Print a return shipping label from the Orders section of your PureFormulas account.
2. Pack the item you wish to return in a box.
3. Attach the return shipping label to the box.
4. Ship it out for free.




  1. What's your Return Policy?
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• 100% refund will be issued on your unopened item(s) returned within 30 days.
• Items must be returned in the same (or similar) condition in which they were received.
• Opened returned products will be discarded and no refund or credit will be issued.
• Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.
• Gift cards, coupons, promotions, free gifts etc. are non-refundable.




  1. When will I get a refund?
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Once we receive your item, most returns are fully refunded in 3-5 business days. Please note that free returns on approved items apply to items shipped within the United States only.




  1. Did any of your products arrive damaged?
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Hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.
Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.
Place a shipping claim by contacting a Customer Happiness representative at 1.800.383.6008 (M-F: 9am-7pm EST), email: help@pureformulas.com, or Live Chat.